Refund policy

Cancellation

Full Refund

Eligible if the order was placed within the last 24 hours and the product has not yet entered production.

70% Refund

Eligible if the order exceeds 24 hours and the product has entered production, but the shipment has not been dispatched.

50% Refund

Eligible if the order exceeds 24 hours, the product has been produced, and the shipment has already been dispatched.

Returns (if applicable)

We accept returns for defective products. Customers can apply for a return within 7 days after receiving the product.

Please note: Returns are not accepted for non-quality issues (quality issues include damage, printing errors, etc.). We do not accept returns or exchanges due to personal reasons such as sizing problems, as every order is custom-made based on your order.

We kindly ask you to carefully refer to the size chart before placing your order to ensure you purchase the right product for you. Thank you for your understanding.

Return Contact: hiddenappleinternational@gmail.com

(Refunds are subject to customer service review. Please contact our support team before requesting a refund.)

To be eligible for a return, your item must be unused and in the same condition that you received it. Additionally, please ensure that you communicate with our customer service team before initiating a return to confirm that you meet the return criteria.

Notes

Custom-order or personalized items do not have a right to a 14-day refund.
WR (Washed) T-shirts may vary in color due to the washing process. Actual color may differ from images shown. Please order cautiously.
If the return is caused by the consumer, the consumer will be responsible for the return shipping fee. The specific fee will depend on the courier service selected.
If the return is due to our error (damaged, defective, or incorrect item received), the consumer will not be required to bear any shipping costs.
No restocking fee will be charged to consumers for returned products.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification confirming receipt. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically credited to your original method of payment within 7 working days.

Late or Missing Refunds (if applicable)

If you haven’t received your refund yet:

Check your bank account again.
Contact your credit card company, as it may take some time before the refund is officially posted.
Contact your bank, as processing times can vary.

If you have completed all of these steps and still have not received your refund, please contact us at:

hiddenappleinternational@gmail.com

For all return and refund inquiries, please contact our customer support team at:

hiddenappleinternational@gmail.com